Fees, Late Collection, Signing Out and Session Types
Fees
Family Membership Fees: A $40.00 annual membership fee is charged to every family when they enrol each year. When there are two accounts made for one child (for example separated parents) each parent will be charged a $20 membership fee.
Morning Session (per child):
Permanent: $16 Casual: $21
Afternoon Session (per child):
Permanent: $24 Casual: $31
Late collection fee: After 6:00pm a flat rate fee of $26.00 is charged as well as $1.00 per minute, to cover the cost of the educators who need to stay at the centre with your child. Late collection breaches our licence agreement and insurance policy. Multiple late pickups will result in your child’s place at the service being forfeited as it is vital to adhere to our service approval conditions.
Telephone calls to caregivers will be made at 6:00pm. If the educators have been unable to contact parents or emergency contacts by 6:30pm, the educators must inform the Nominated Supervisor who will contact police. Police will be asked to assist in locating the parents/ emergency contacts. If the child has not been collected by 6:45pm the Nominated Supervisor will contact the child Proection Helpline on 132111 and thery will advise the educators what they should do. Educators will post a notice on the centre door with details of where the child has been taken and contact phone numbers.
Billing
POOSH is a direct debit centre only. You do not need to do a thing!
HUB DEBIT surcharges
Amex - 3.85% +75c / Credit Card (visa/MasterCard)
Visa/MasterCard - 1.56% + GST
American Express - 1.56% + GST
An invoice emailed to you fortnightly. Funds will be processed 2 days after you receive your invoice so that any queries can be resolved. On your bank statement Pooshcare will be named HubHello (Our software provider).
Overdue payments A dishonoured payment charge will be applied to any dishonoured Hubdebit transaction. Any payment more than four weeks overdue may result in notification in writing from the Management Committee of refusal of further bookings until payment is made. Families may discuss matters for special considerations with Cara or Igor.
How do I update your direct debit details?
Login to Hubworks https://pooshcare.hubworks.com.au/ using your parent login. Select 'payment method' from the top right-hand corner drop down menu and enter your new bank details. If you have forgotten your login details, you may need to reset these first!
Session Types
Permanent session: A weekly recurring session e.g., every Monday. For non-attendance you will be charged however you can swap the day to an alternative day later in the week if available. Two weeks’ notice is required to cancel this session type.
Casual session:Casual booking for any session type can be booked via the Hubhello app when sessions are available. When a late booking is made throughout the course of the school day the family must ensure that the child knows to attend POOSH by contacting the school office, who will pass on the message to the child. Poosh educators cannot be expected to intercept children between the school and Poosh.
Absent notification on a scheduled day: Failure to notify the service that your child will be absent for an afternoon session before the session start time will result in a $15 non-notification fee.
Children not booked in: If a child arrives at the service and is not booked in, the child will be sent to the school office. Failure to notify the service that your child will be attending a casual morning or afternoon session will result in a $15 non-notification fee. A child will be taken to the school office if they are not booked into POOSH. If the office notifies POOSH that the family forgot to notify us of attendance the child will only be able to stay at POOSH if there is space and the parents will be notified that a prior booking must be made. If this occurs multiple times you may forfeit your child's place at the service.
Leave requests e.g., Holidays: For extended leave, if two weeks’ notice is provided and the leave period is 2 or more weeks you will not be charged for the absent period.
If demand exceeds available places: Access and eligibility will be subject to our Priority of Access Guidelines:
Priority 1 – a child at risk of serious abuse or neglect
Priority 2 – a child of a single parent who satisfies, or of parents who both satisfy the activity test through paid employment.
Priority 3 – any other child
This is to support the safety and wellbeing of children.
As well as the above, the service policy is that children must be enrolled in Primary school in order to be eligible to attend the service.
When filling vacancies,our service will give priority to families with children already attending the service over families with children.
If the Centre is at full capacity an existing family will NOT be asked to leave care for a child who is not yet enrolled in the service.
Failure to notify of non-attendance: Poosh is a separate organisation to the school. If your child did not attend school or was sent home sick, we still need to be informed by email at pooshcare@gmail.com prior to 2.55pm. Failure to do so will result in a non-notification fee of $15. The time searching for your child increases our educator: child ratio and reduces the quality of care we can provide. In the mornings as you physically drop off your child no notification is required.
Cancelling or adding a permanent session: Please email pooshcare@gmail.com to change both permanent and casual bookings. An email will be sent to you confirming your request.
Signing in & out: Parents and guardians or any emergency contact listed on your Hubworks enrolment form MUST sign the child attending care in and out. Authorised collectors will set up an individual access code during their first visit to the centre. They will be asked to enter their mobile number and then create a reusable access code for collection. Failure to ‘sign in/out’ will result in a $15 fee being added to your account. You can add authorised collectors online via https://pooshcare.hubworks.com.au/
Children cannot walk to Poosh independently for the morning sessions. An authorised collector must walk them down and sign them into care.
Family members must notify the centre of any custody arrangements or court orders that impact on the collection of the child.
Parents should not call the centre to ask for an educator to sign out and send the child out to a meeting point unless there is a GENUINE EMERGENCY.